“For love or money“…tells you anything? It is a movie in which a young Michael J. Fox plays the role of a concierge in a luxury hotel in NY City that tries to save some money up in order to set his own activity. What does it has to do with luxury and Us? Let me say…A lot! Concierges have ever been employers ready to help Hotels figuring out how to satisfy genteel clients’ requests. But here steps in the figure of a man that took the job to another level.
Only 14, Concetto Marletta, who is student of interior-design, is sent to London by his family, owner of a 100 years old-Sicilian furniture business, with the aim to enrich his English knowledge. The politeness and the aristocratic behave of the British immediately capture his heart. He moves to London and with his affable manners obtains a job at the prestigious Claridge’s hotel. Few years and his unique style, blend of passion, respect and carefulness for any guest, let him being entitled as “Guest relations manager”, a position never existed before. After 7 years he joins the Mandarin Oriental and eager to enrich his skills, 5 years later he decides to take same time off to NY, Bangkok and Hong Kong. From 2003, back to his beloved England, Concetto becomes “Head of client relations” at The Dorchester.What is so special about this man though?
His “Black Book”. This is not a simple Moleskine. It is one of most envied and precious bunch of pages existing. Therein lay contacts to get the best tables at exclusive restaurants, hard-to-get opera tickets, access to private jets, but above all, the trust of the people who can really make doors open. And so, if you’re so privileged to be on the List, you could get an accommodation and two invitations to attend the Academy Awards ceremony in Los Angeles , even if there are no tickets sales and hotels bests are sold out as of 12 month. You may also discover that a plate of sandwiches with a Queen’s favourite filling, which was left at the Hotel but she had hoped to enjoy during her flight home, rushed through London and got on-board before the departure. Finally you may receive a bespoken Hermès Kelly bag in crocodile within two days with a single call. Concetto’s motto is “never say never, never say no”. Hence this is the reason why his advocates and their family prefer to call him Indispensable. By chance his brand-new Company’s name.
Obviously 24h access to anything, anytime, anywhere does have its price, plus a fair per hour fee, but…is there a price for a smiling wife, your happy little girl or a satisfied luxuriant stakeholder?
Wait yours feedbacks, faithfully